The question is will they take the steps to make it right?
Delivery is scheduled for 2:00pm. My husband takes the afternoon off work to make sure everything is ready for them. Old appliances out cleaned the room and all that jazz. I received a phone call from Julian, the delivery guy. He says he will be late expect him around 4. I told him We are available until 5 because the children have Karate. Okay he says I will put an extra step on it.
4:46 rolls around NO DELIVERY
I call and they say they will bring it tomorrow. Problem with that is my husband took TODAY off not tomorrow. Anyway, he sends the washer and dryer with someone off the sales floor and arrives at 5:15 (the MINUTE we have to leave with the kids). At this point I have left a rush order that HAD to be done to come home. I had to go back and finish it after this.
Let me first state their is a sidewalk that runs from my driveway ALL THE WAY to the concrete ramp up to my back porch with a door that leads DIRECTLY INTO my laundry room. Probably the easiest delivery path of ALL time.
He has the dryer on the dolly and scraps the bottom of the front of the dryer on the metal part of the door frame. I paid $1,412.00 ( I rounded the change up to a full dollar) for a scratched up set?!?!?!?
Looks GREAT!! right?
He ripped THREE holes in my flooring. This one is about a quarter in size. Of course it is right in the walkway to the back door so perfect!!
At this point he has said he will give me a little money back on my dryer, but has not named an amount. He said he will have to come view the floor. I will see how he does.
Hopefully I will not be disappointed further. I know I will NOT be shopping at Sears again. I only shopped there this time because I know the economy has been rough on all the "small" stores in our area and I was trying to not shop at Lowe's or Walmart. I should have purchased at Lowe's.